CORPORATE CASE STUDY: Boeing adjusts PR course
to elevate commercial unit

By Alvin Hattal

(Published in PR Week)
 

Amid falling sales and stiff competition, Boeing's commercial arm is revising its airplane designs - and the accompanying PR strategy - to win over various internal and external

 audiences.

Boeing, caught in the worst aviation downturn on record, is facing one of the most daunting challenges in its 87-year history. Not just from the 50% drop in orders from the world's airlines since September 11, 2001, but also from burgeoning competition from Airbus since the mid-'90s. In response, the company's commercial-airplanes division has revised both its designs for future planes and its PR strategy.

Unlike its arch competitor Airbus, which reportedly won about $26 billion in orders this year, in contrast to its own $10 billion, Boeing believes that the public prefers to travel nonstop, point-to-point, and not have to depend on a hub system that relies on big planes.
 

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